Service support
By purchasing a Vivax product, you are also assured of post-sales service. We offer service support throughout Croatia through an extensive partner network. If you need service, contact the central MR Service or one of the partners. Also, reception and collection of the device takes place in the stores where the device was purchased. Find all service points on the map below.
Warranty conditions:
- With this warranty, M SAN Grupa, as a warranty provider in the Republic of Croatia, guarantees a free repair of the same in accordance with the applicable regulations and in accordance with the conditions described in this warranty card.
With this warranty, we guarantee that the subject of this warranty will work without errors caused by possible poor workmanship or poor materials. Any malfunctions that may occur will be repaired free of charge in an authorized service center within the warranty period. - GUARANTEE TERMS: The warranty period starts from the day of product purchase and lasts 12 months, and 24 months for the television .
- In the event of a defect in the product that is the subject of this warranty, we undertake to repair it as soon as possible, and within 45 days at the latest. If the product cannot be repaired or is not repaired within 45 days, it will be replaced with a new one. The warranty will be extended for the duration of the repair.
- The warranty is recognized only with the purchase invoice, and with this warranty card, which must be filled out correctly, i.e. it must contain the date of sale, stamp and signature of the seller.
- WARRANTY DOES NOT COVER
- Regular checking, maintenance with the replacement of parts that are worn out by normal use, adjustment or changes to improve the product for applications that are not described in the technical instructions for use, unless the consent of M SAN GRUPA doo has been presented for these changes
- The guarantee is not recognized in the following cases :
- If the customer does not present the correct warranty card and purchase receipt.
- If the customer did not follow the instructions on how to use the product.
- If the product has been opened, modified or repaired by an unauthorized person.
- If product defects are caused by force majeure such as: lightning strikes, electric shocks in the electrical network, natural disasters and the like. If the defects were caused by damage due to improper use or improper use
by transporting. If the failure was caused by an error in the system to which the product is connected. - This guarantee is valid only for goods purchased in the Republic of Croatia and on the territory of the Republic of Croatia. of Croatia and does not change the legal consumer rights valid in the Republic of Croatia in relation to those prescribed by the manufacturer.
- You can easily download the Declaration of Conformity and a copy of the original Declaration of Conformity (EU Declaration of Conformity) on our website. http://doc.msan.hr/dokumentacijaartikala/
- Repair of devices and procurement of spare parts
Professional repairmen and end users can contact the central service or one of the authorized ones service points listed in the warranty card for ordering the following of spare parts: external power supply and remote control in the period of at least seven years after placing the last unit of the model on the market.Professional repairmen they can contact the central service or one of the authorized service points specified in the warranty card for ordering the following spare parts:
Internal power supply, connectors for connecting external equipment (cable, antenna, USB, DVD and Blue-Ray), capacitors, batteries and accumulators in a period of at least seven years after the last unit of the model was put on the market.
Professional repairmen for information on the repair and maintenance of the device, they must contact the central to the service listed on the warranty card, which will send them the procedure and conditions necessary to access the specified information.
- With this warranty, M SAN Grupa, as a warranty provider in the Republic of Croatia, guarantees a free repair of the same in accordance with the applicable regulations and in accordance with the conditions described in this warranty card.
With this warranty, we guarantee that the subject of this warranty will work without errors caused by possible poor workmanship or poor materials. Any malfunctions that may occur will be repaired free of charge in an authorized service center within the warranty period. - GUARANTEE CONDITIONS: The warranty period starts from the day of product purchase and lasts 12 months, and 24 months for the television .
- In the event of a defect in the product that is the subject of this warranty, we undertake to repair it as soon as possible, and within 45 days at the latest. If the product cannot be repaired or is not repaired within 45 days, it will be replaced with a new one. The warranty will be extended for the duration of the repair.
- The warranty is recognized only with the purchase invoice, and with this warranty card, which must be filled out correctly, i.e. it must contain the date of sale, stamp and signature of the seller.
- WARRANTY DOES NOT COVER
- Regular inspection, maintenance with the replacement of parts that wear out with normal use, adjustments or changes to improve products for applications that are not described in the technical instructions for use, unless it is for these modifications presented consent of M SAN GRUPA doo
- Jamstvo se ne priznaje u sljedećim slučajevima:
- If the buyer does not present correct warranty card and purchase receipt.
- If the customer is not followed the instructions on the use of the product.
- If the product has been opened, altered or repaired by an unauthorized person.
- If the faults are on to the product caused by force majeure such as: lightning strike, electric shock shocks in the electrical network, natural disasters and the like. If there are malfunctions caused by damage due to improper or improper use
by transporting. If the failure was caused by an error in the system it is on product connected. - This warranty is valid only for goods purchased in the Republic of Croatia and on the territory of the Republic of Croatia. Croatia and not changes the legal consumer rights valid in the Republic of Croatia in relation to the one prescribed by the manufacturer.
- Declaration of conformity i a copy of the original Declaration of Conformity (EU Declaration of Conformity). easily download on our website http://doc.msan.hr/dokumentacijaartikala/
- With this warranty, M SAN Grupa, as a warranty provider in the Republic of Croatia, guarantees a free repair of the same in accordance with the applicable regulations and in accordance with the conditions described in this warranty card.
With this warranty, we guarantee that the subject of this warranty will work without errors caused by possible poor workmanship or poor materials. Any malfunctions that may occur will be repaired free of charge in an authorized service center within the warranty period. - GUARANTEE CONDITIONS: The warranty period starts from the day of product purchase and lasts 12 months, and 24 months for the television .
- In the event of a defect in the product that is the subject of this warranty, we undertake to repair it as soon as possible, and within 45 days at the latest. If the product cannot be repaired or is not repaired within 45 days, it will be replaced with a new one. The warranty will be extended for the duration of the repair.
- The warranty is recognized only with the purchase invoice, and with this warranty card, which must be filled out correctly, i.e. it must contain the date of sale, stamp and signature of the seller.
- WARRANTY DOES NOT COVER
- Regular inspection, maintenance with the replacement of parts that wear out with normal use, adjustments or changes to improve products for applications that are not described in the technical instructions for use, unless it is for these modifications presented consent of M SAN GRUPA doo
- Jamstvo se ne priznaje u sljedećim slučajevima:
- If the buyer does not present correct warranty card and purchase receipt.
- If the customer is not followed the instructions on the use of the product.
- If the product has been opened, altered or repaired by an unauthorized person.
- If the faults are on to the product caused by force majeure such as: lightning strike, electric shock shocks in the electrical network, natural disasters and the like. If there are malfunctions caused by damage due to improper or improper use
by transporting. If the failure was caused by an error in the system it is on product connected. - This warranty is valid only for goods purchased in the Republic of Croatia and on the territory of the Republic of Croatia. Croatia and not changes the legal consumer rights valid in the Republic of Croatia in relation to the one prescribed by the manufacturer.
- Declaration of conformity i a copy of the original Declaration of Conformity (EU Declaration of Conformity). easily download on our website http://doc.msan.hr/dokumentacijaartikala/
- With this guarantee, M SAN
As a warranty provider in the Republic of Croatia, the group guarantees free repairs
of the same in accordance with applicable regulations and in accordance with the conditions described herein
warranty card.
With this warranty, we guarantee that the subject of this warranty will work without error
caused by possible poor workmanship or poor manufacturing material. All,
If any defects occur, they will be repaired free of charge in an authorized workshop
service within the warranty period. - WARRANTY CONDITIONS warranty period
starts from the day of product purchase and lasts:
|
60 MONTHS (5 years) |
REFRIGERATORS, VERTICAL AND HORIZONTAL LED ENICES |
|
36 MONTHS (3 years) |
INDEPENDENT STOVES, BUILT-IN OVEN AND HOBS, |
- In case of failure of
product that is the subject of this warranty, we undertake to do the same
repaired as soon as possible, and within 45 days at the latest. If
the product cannot be repaired or is not repaired within 45 days, it will be
replaced by a new one. The warranty will be extended for the duration of the repair. - The guarantee is recognized only
with the purchase invoice, and with this warranty card, which must be correct
completed, i.e. it must contain the date of sale, stamp and signature
the seller. - WARRANTY DOES NOT COVER
Regular checking, maintenance and replacement of parts that are
worn out by normal use (batteries, lamps, filters, door seals, etc.),
adaptation or changes to improve the product for applications that are not
described in the technical instructions for use, unless it is presented for these modifications
consent of M SAN GRUPA dd
- The guarantee is not recognized in the following cases :
If the customer does not present the correct warranty card and purchase receipt.
If the customer did not follow the instructions on how to use the product.
If the product has been opened, modified or repaired by an unauthorized person.
If there are defects in the product
caused by force majeure such as: lightning strikes, electric shocks
electrical network, natural disasters and the like. If the defects were caused by damage
due to improper use or improper transport (breakage, damage to surfaces
or discoloration due to exposure to sunlight or aging
product). If the failure is caused by a failure of the system on which the product is installed
attached.
caused by force majeure such as: lightning strikes, electric shocks
electrical network, natural disasters and the like. If the defects were caused by damage
due to improper use or improper transport (breakage, damage to surfaces
or discoloration due to exposure to sunlight or aging
product). If the failure is caused by a failure of the system on which the product is installed
attached.
This guarantee is valid only for goods purchased in the Republic of Croatia and its territory
Tail. of Croatia and does not change the legal consumer rights valid in the Republic
to Croatia in comparison to those prescribed by the manufacturer.
Tail. of Croatia and does not change the legal consumer rights valid in the Republic
to Croatia in comparison to those prescribed by the manufacturer.
- Declaration of conformity i
presliku izvorne Izjave sukladnosti (EU
Declaration of Conformity)možete jednostavno preuzeti na našoj internetskoj
page www.msan.hr/dokumentacijaartikala
- We assume the obligation to repair or replace defective parts of VIVAX air conditioners free of charge that would prove to be such during the warranty period, as a manufacturing or assembly error. With this warranty, we guarantee that the subject of this warranty will work without errors caused by possible poor workmanship or poor materials. All possible defects will be repaired free of charge by the authorized service within the warranty period.
GUARANTEE CONDITIONS:
- The warranty period starts from the day of product purchase and lasts 24 months , except for models ACP-xxxxCCxxxxx, ACP-xxxxCTxxxxx, ACP-xxxxDTxxxxx, ACP-xxxxCFxxxxx, ACP-xxxxFSxxxxx, HPM-xxCHxxAERI, HPS-xxCHxxAERI for which a 12-month warranty is valid.
- The warranty on the devices in use is extended for the next 12 months after the warranty service inspection by the authorized service.
- Jamstvo se može produljivati ukupno tri puta, osim modela ACP-xxxxCCxxxxx,
ACP-xxxxCTxxxxx, ACP-xxxxDTxxxxx, ACP-xxxxCFxxxxx, ACP-xxxxFSxxxxx, HPM-xxCHxxAERI, HPS-xxCHxxAERI za koje se jamstvo može produljivati četiri puta, što u ukupnom trajanju može iznositi maksimalno 60 mjeseci - The warranty service inspection is charged by the authorized service according to the price list of the representative M SAN Grupa doo and certifies the warranty certificate, which proves the extension and validity of the warranty.
- The warranty is valid if the VIVAX air conditioner is installed or serviced by an authorized service center authorized by a representative of M SAN Grupa doo
- The VIVAX air conditioner as a whole consists of one or more indoor units, installations and outdoor units that are properly selected and match each other in terms of model and power.
- In the event of a defect in the product that is the subject of this warranty, we undertake to repair it as soon as possible, and within 45 days at the latest. If the product cannot be repaired or is not repaired within 45 days, it will be replaced with a new one. The warranty will be extended for the duration of the repair.
- The warranty is recognized only with the purchase invoice and with this warranty sheet, which must be filled out correctly, i.e. it must contain the date of sale, stamp and signature of the seller, authorized installer or service technician.
- Yes the warranty wave provides service and spare parts for 5 years from the date of purchase of the VIVAX air conditioner.
WARRANTY DOES NOT COVER:
- Regular checking, maintenance with the replacement of parts that are worn out by normal use, adjustment or changes to improve the product for applications that are not described in the technical instructions for use, unless the consent of M SAN GRUPA doo has been presented for these changes
- The guarantee is not recognized in the following cases :
If the customer does not present the correct warranty card and purchase receipt.
If the customer did not follow the instructions on how to use the product.
Ako su kvarovi na proizvodu nastali djelovanjem više sile kao što su: udar groma, strujni udari u električnoj mreži elementarne nepogode i slično.
Montažom, servisnim pregledom ili popravkom VIVAX klima uređaja od strane neovlaštenog servisa, radionice ili treće osobe, kupac VIVAX klima uređaja gubi pravo na jamstvo.
Ovim jamstvom nisu obuhvaćene neispravnosti koje bi nastale zbog nepažljivog ili nestručnog rukovanja, zbog nepoštivanja uputa proizvođača for handling, i.e. due to any circumstances not attributable to fault device manufacturing.
Ovo jamstvo vrijedi samo za robu kupljenu u Republici Hrvatskoj i na teritoriji Rep. Hrvatske i ne mijenja zakonska potrošačka prava važeća u Republici Hrvatskoj u odnosu na ona koja propisuje proizvođač.
Iz jamstva je isključena odgovornost za eventualne ozljede koje bi mogle pretrpjeti osobe ili životinje, odnosno za bilo koje štete nastale funkcioniranjem ili nefunkcioniranjem uređaja.
Warranty coupons are used to justify device repairs.
Prilikom popravka servis ima pravo zadržati jedan jamstveni kupon.
If the customer did not follow the instructions on how to use the product.
Ako su kvarovi na proizvodu nastali djelovanjem više sile kao što su: udar groma, strujni udari u električnoj mreži elementarne nepogode i slično.
Montažom, servisnim pregledom ili popravkom VIVAX klima uređaja od strane neovlaštenog servisa, radionice ili treće osobe, kupac VIVAX klima uređaja gubi pravo na jamstvo.
Ovim jamstvom nisu obuhvaćene neispravnosti koje bi nastale zbog nepažljivog ili nestručnog rukovanja, zbog nepoštivanja uputa proizvođača for handling, i.e. due to any circumstances not attributable to fault device manufacturing.
Ovo jamstvo vrijedi samo za robu kupljenu u Republici Hrvatskoj i na teritoriji Rep. Hrvatske i ne mijenja zakonska potrošačka prava važeća u Republici Hrvatskoj u odnosu na ona koja propisuje proizvođač.
Iz jamstva je isključena odgovornost za eventualne ozljede koje bi mogle pretrpjeti osobe ili životinje, odnosno za bilo koje štete nastale funkcioniranjem ili nefunkcioniranjem uređaja.
Warranty coupons are used to justify device repairs.
Prilikom popravka servis ima pravo zadržati jedan jamstveni kupon.
- Declaration of conformity i
you can copy the original Declaration of Conformity (EU Declaration of Conformity).
easily download on our website www.msan.hr/dokumentacijaartikala
Where to buy VIVAX products?
