Service support

1. With this warranty, M SAN Grupa, as a warranty provider in the Republic of Croatia, guarantees a free repair of the same in accordance with the applicable regulations and in accordance with the conditions described in this warranty card.
   With this warranty, we guarantee that the subject of this warranty will work without errors caused by possible poor workmanship or poor materials. Any malfunctions that may occur will be repaired free of charge in an authorized service center within the warranty period.
2. GUARANTEE TERMS: The warranty period starts from the day of product purchase and lasts 12 months, and 24 months for the television .
3. In the event of a defect in the product that is the subject of this warranty, we undertake to repair it as soon as possible, and within 45 days at the latest. If the product cannot be repaired or is not repaired within 45 days, it will be replaced with a new one. The warranty will be extended for the duration of the repair.
4. The warranty is recognized only with the purchase invoice, and with this warranty card, which must be filled out correctly, i.e. it must contain the date of sale, stamp and signature of the seller.
5. WARRANTY DOES NOT COVER
6. Regular checking, maintenance with the replacement of parts that are worn out by normal use, adjustment or changes to improve the product for applications that are not described in the technical instructions for use, unless the consent of M SAN GRUPA doo has been presented for these changes
7. The guarantee is not recognized in the following cases :

• If the customer does not present the correct warranty card and purchase receipt.
• If the customer did not follow the instructions on how to use the product.
• If the product has been opened, modified or repaired by an unauthorized person.
• If product defects are caused by force majeure such as: lightning strikes, electric shocks in the electrical network, natural disasters and the like. If the defects were caused by damage due to improper use or improper use
  by transporting. If the failure was caused by an error in the system to which the product is connected.
• This guarantee is valid only for goods purchased in the Republic of Croatia and on the territory of the Republic of Croatia. of Croatia and does not change the legal consumer rights valid in the Republic of Croatia in relation to those prescribed by the manufacturer.

8. You can easily download the Declaration of Conformity and a copy of the original Declaration of Conformity (EU Declaration of Conformity) on our website.  http://doc.msan.hr/dokumentacijaartikala/

1. With this warranty, M SAN Grupa, as a warranty provider in the Republic of Croatia, guarantees a free repair of the same in accordance with the applicable regulations and in accordance with the conditions described in this warranty card.
   With this warranty, we guarantee that the subject of this warranty will work without errors caused by possible poor workmanship or poor materials. Any malfunctions that may occur will be repaired free of charge in an authorized service center within the warranty period.
2. GUARANTEE CONDITIONS:  The warranty period starts from the day of product purchase and lasts  12 months, and 24 months for the television .
3. In the event of a defect in the product that is the subject of this warranty, we undertake to repair it as soon as possible, and within 45 days at the latest. If the product cannot be repaired or is not repaired within 45 days, it will be replaced with a new one. The warranty will be extended for the duration of the repair.
4. The warranty is recognized only with the purchase invoice, and with this warranty card, which must be filled out correctly, i.e. it must contain the date of sale, stamp and signature of the seller.
5. WARRANTY DOES NOT COVER
6. Regular inspection, maintenance with the replacement of parts that wear out with normal use, adjustments or changes to improve products for applications that are not  described in the technical instructions for use, unless it is for these modifications  presented consent of M SAN GRUPA doo
7. Jamstvo se ne priznaje u sljedećim slučajevima:

• If the buyer does not present  correct warranty card and purchase receipt.
• If the customer is not  followed the instructions on the use of the product.
• If the product has been opened,  altered or repaired by an unauthorized person.
• If the faults are on  to the product caused by force majeure such as: lightning strike, electric shock  shocks in the electrical network, natural disasters and the like. If there are malfunctions  caused by damage due to improper or improper use
  by transporting. If the failure was caused by an error in the system it is on  product connected.
• This warranty is valid only  for goods purchased in the Republic of Croatia and on the territory of the Republic of Croatia. Croatia and not  changes the legal consumer rights valid in the Republic of Croatia in relation to  the one prescribed by the manufacturer.

8. Declaration of conformity i  a copy of the original Declaration of Conformity (EU Declaration of Conformity).  easily download on our website  http://doc.msan.hr/dokumentacijaartikala/

1. With this warranty, M SAN Grupa, as a warranty provider in the Republic of Croatia, guarantees a free repair of the same in accordance with the applicable regulations and in accordance with the conditions described in this warranty card.
   With this warranty, we guarantee that the subject of this warranty will work without errors caused by possible poor workmanship or poor materials. Any malfunctions that may occur will be repaired free of charge in an authorized service center within the warranty period.
2. GUARANTEE CONDITIONS:  The warranty period starts from the day of product purchase and lasts  12 months, and 24 months for the television .
3. In the event of a defect in the product that is the subject of this warranty, we undertake to repair it as soon as possible, and within 45 days at the latest. If the product cannot be repaired or is not repaired within 45 days, it will be replaced with a new one. The warranty will be extended for the duration of the repair.
4. The warranty is recognized only with the purchase invoice, and with this warranty card, which must be filled out correctly, i.e. it must contain the date of sale, stamp and signature of the seller.
5. WARRANTY DOES NOT COVER
6. Regular inspection, maintenance with the replacement of parts that wear out with normal use, adjustments or changes to improve products for applications that are not  described in the technical instructions for use, unless it is for these modifications  presented consent of M SAN GRUPA doo
7. Jamstvo se ne priznaje u sljedećim slučajevima:

• If the buyer does not present  correct warranty card and purchase receipt.
• If the customer is not  followed the instructions on the use of the product.
• If the product has been opened,  altered or repaired by an unauthorized person.
• If the faults are on  to the product caused by force majeure such as: lightning strike, electric shock  shocks in the electrical network, natural disasters and the like. If there are malfunctions  caused by damage due to improper or improper use
  by transporting. If the failure was caused by an error in the system it is on  product connected.
• This warranty is valid only  for goods purchased in the Republic of Croatia and on the territory of the Republic of Croatia. Croatia and not  changes the legal consumer rights valid in the Republic of Croatia in relation to  the one prescribed by the manufacturer.

8. Declaration of conformity i  a copy of the original Declaration of Conformity (EU Declaration of Conformity).  easily download on our website  http://doc.msan.hr/dokumentacijaartikala/

1. With this guarantee, M SAN
   As a warranty provider in the Republic of Croatia, the group guarantees free repairs
   of the same in accordance with applicable regulations and in accordance with the conditions described herein
   warranty card.
   With this warranty, we guarantee that the subject of this warranty will work without error
   caused by possible poor workmanship or poor manufacturing material. All,
   If any defects occur, they will be repaired free of charge in an authorized workshop
   service within the warranty period.
2. WARRANTY CONDITIONS  warranty period
   starts from the day of product purchase and lasts:

3. In case of failure of
   product that is the subject of this warranty, we undertake to do the same
   repaired as soon as possible, and within 45 days at the latest. If
   the product cannot be repaired or is not repaired within 45 days, it will be
   replaced by a new one. The warranty will be extended for the duration of the repair.
4. The guarantee is recognized only
   with the purchase invoice, and with this warranty card, which must be correct
   completed, i.e. it must contain the date of sale, stamp and signature
   the seller.
5. WARRANTY DOES NOT COVER

Regular checking, maintenance and replacement of parts that are
worn out by normal use (batteries, lamps, filters, door seals, etc.),
adaptation or changes to improve the product for applications that are not
described in the technical instructions for use, unless it is presented for these modifications
consent of M SAN GRUPA dd

6. The guarantee is not recognized in the following cases :

7. Declaration of conformity i
   presliku izvorne Izjave sukladnosti (EU
   Declaration of Conformity)možete jednostavno preuzeti na našoj internetskoj
   page www.msan.hr/dokumentacijaartikala

1. We assume the obligation to repair or replace defective parts of VIVAX air conditioners free of charge that would prove to be such during the warranty period, as a manufacturing or assembly error. With this warranty, we guarantee that the subject of this warranty will work without errors caused by possible poor workmanship or poor materials. All possible defects will be repaired free of charge by the authorized service within the warranty period.

2. The warranty period starts from the day of product purchase and lasts 24 months , except for models ACP-xxxxCCxxxxx, ACP-xxxxCTxxxxx, ACP-xxxxDTxxxxx, ACP-xxxxCFxxxxx, ACP-xxxxFSxxxxx, HPM-xxCHxxAERI, HPS-xxCHxxAERI  for which a 12-month warranty is valid.
3. The warranty on the devices in use is extended for the next 12 months after the warranty service inspection by the authorized service.
4. Jamstvo se može produljivati ukupno tri puta, osim modela ACP-xxxxCCxxxxx,
   ACP-xxxxCTxxxxx, ACP-xxxxDTxxxxx, ACP-xxxxCFxxxxx, ACP-xxxxFSxxxxx, HPM-xxCHxxAERI, HPS-xxCHxxAERI    za koje se jamstvo može produljivati četiri puta, što u ukupnom trajanju može iznositi maksimalno 60 mjeseci
5. The warranty service inspection is charged by the authorized service according to the price list of the representative M SAN Grupa doo and certifies the warranty certificate, which proves the extension and validity of the warranty.
6. The warranty is valid if the VIVAX air conditioner is installed or serviced by an authorized service center authorized by a representative of M SAN Grupa doo
7. The VIVAX air conditioner as a whole consists of one or more indoor units, installations and outdoor units that are properly selected and match each other in terms of model and power.
8. In the event of a defect in the product that is the subject of this warranty, we undertake to repair it as soon as possible, and within 45 days at the latest. If the product cannot be repaired or is not repaired within 45 days, it will be replaced with a new one. The warranty will be extended for the duration of the repair.
9. The warranty is recognized only with the purchase invoice and with this warranty sheet, which must be filled out correctly, i.e. it must contain the date of sale, stamp and signature of the seller, authorized installer or service technician.
10. Yes the warranty wave provides service and spare parts for 5 years from the date of purchase of the VIVAX air conditioner.

WARRANTY DOES NOT COVER:

11. Regular checking, maintenance with the replacement of parts that are worn out by normal use, adjustment or changes to improve the product for applications that are not described in the technical instructions for use, unless the consent of M SAN GRUPA doo has been presented for these changes
12. The guarantee is not recognized in the following cases :